Oracle Application Technology

Development team informed me of an issue where the concurrent job (that needs post processing) errored. On reveiwing the request log file, i notice an isue with ‘Output post Processor’. I checked the OPP in the ‘Administer Concurrent Manager’ screen and found

Actual=4 and Target=0 processes

I tried to restart but still getting the same status. Later on I tried to query the “FNDOPP” process on the application tier
$ ps -ef|grep -i FNDOPP|grep -v grep

and this resulted in 0 process.

I then looked into the manager log file and found below error

Jan 19, 2016 8:02:44 AM oracle.ias.cache.CacheInternal logLifecycleEvent
INFO: JOC is initialized from oracle.apps.jtf.cache.IASCacheProvider.init, ver=11.1.1.2.0, distribute=true, vid=996, coordinator=0, discover list=[[129.80.88.133:12345] segID=1]
Unable to initialize state monitor.
oracle.apps.fnd.cp.gsm.GenCartCommException: ORA-01403: no data found
ORA-06512: at "APPS.FND_CP_GSM_IPC", line 539
ORA-06512: at line 1

	at oracle.apps.fnd.cp.gsm.GenCartComm.initService(Unknown Source)
	at oracle.apps.fnd.cp.gsm.GenCartComm.<init>(Unknown Source)
	at oracle.apps.fnd.cp.gsf.GSMStateMonitor.init(Unknown Source)
	at oracle.apps.fnd.cp.gsf.GSMStateMonitor.<init>(Unknown Source)
	at oracle.apps.fnd.cp.gsf.GSMServiceController.init(GSMServiceController.java:117)
	at oracle.apps.fnd.cp.gsf.GSMServiceController.<init>(GSMServiceController.java:72)
	at oracle.apps.fnd.cp.gsf.GSMServiceController.main(GSMServiceController.java:448)

Solution that resolved the issue

I found “Service Manager” was down. So I restarted “Service Manager” and then restarted “Output Post Processor”.
and Actual=4 and Target=4 processes

I asked the development team to submit the job again. This time job completed successfully.